Samsung is the world’s leading smartphone vendor and you’d expect to find plenty of Galaxy smartphones and even tablets in the workspace at various capacities.
But for some reason, Samsung did not see it fit to support Google’s Android Enterprise Zero-touch feature that allows automatic enrollment into Microsoft Intune without touching any device.
With Android Enterprise Zero-touch enrollment, IT admins are able to easily provision devices by remotely assigning them enterprise configurations without actually coming in contact with them.
Since Galaxy devices are not supported but Samsung still wants them to be part of the official Android Enterprise program, the company came up with an alternative dubbed Samsung KNOX Mobile enrollment.
Similar to Zero-touch enrollment, KNOX enrollment lets IT admins set up and configure automatic enrollment of Samsung Galaxy Android devices into Microsoft Intune.
According to Samsung, KNOX mobile enrollment is supported on devices running Android 4.4 and above. Of course, iOS and Windows devices are also supported.
But we’ve been seeing reports from some Samsung Galaxy users on Android Enterprise saying they are unable to complete setting up their units, instead they get “Accept KNOX privacy notice to finish setting up your device” error.
Apparently, most affected users are on older Samsung Galaxy models like the Galaxy S5, Galaxy S6 and Galaxy Note 5, which are also running some pretty old Android versions.
Granted, it’s likely that there could be some software incompatibility issues behind the “Accept KNOX privacy notice” error. But then again, there are reports from those on newer models and OS versions.
Below is a screenshot of the error message that various Galaxy device owners are receiving during Intune enrollment.
On the brighter side, it looks like Microsoft and Samsung looked into the issue and established that an update to the Intune Company Portal app was needed to address the concern.
And indeed, an updated version 5.5067.0 on the Google Play Store fixes the annoying “Accept KNOX privacy notice” enrollment issue, at least according to some user reports.
For some reason, though, Microsoft didn’t mention any of these in the changelog that wasn’t even provided, so be sure to update to the latest Company Portal app version if still experiencing this enrollment issue.
Of course, feel free to share with us your experience after installing the new Intune Portal app version via the comments section below.
PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.
