Resultant to this order, Flipkart issued a statement via a blog post suspending their services for a period of 21 days however all other services such as video streaming, payment, recharges, online games, etc will still remain accessible via Flipkart app.
The blog post says, “Consequent to the order issued on March 24 by the Ministry of Home Affairs announcing a 21-day lockdown across India to contain the spread of the novel coronavirus causing COVID-19, we are temporarily suspending our services.” It further says, “Your needs have always been our priority, and our promise is that we will be back to serve you as soon as possible. We urge you to stay at home to be safe.” This means the Walmart-owned e-commerce giant will not take any orders during the 21-day lockdown.
The company said, “To serve our customers’ most urgent needs while also ensuring the safety of our employees, we are temporarily prioritizing our available fulfillment and logistics capacity to serve products that are currently critical for our customers such as Household Staples, Packaged Food, Health Care, Hygiene, Personal safety and other high priority products.”
Pending orders which are on low priority can be canceled and the users who have already made payments will also receive a refund.
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