Several Google Nest Thermostat units are experiencing a strange “W5 error” that leaves device owners disconnected from their Wi-Fi networks.
Without an internet connection, the Nest Thermostat and basically every other smart home gadget becomes useless. And this is exactly what owners of the device are going through right now.
To recall, multiple Nest Thermostat users started reporting back in late 2019 that they were experiencing a “W5 error” that left the devices unable to connect to any Wi-Fi network.
At first, it only seemed like a small group of users were affected. But then reports started bulging, prompting Google into action.
The search giant had the following statement to say regarding the matter:
The statement above was made to Android Police back in July 2020. But looking at the same thread that first reported the issue in the support forums, many are still experiencing this issue to date.
In fact, the said forum thread is currently trending, with plenty of other affected users flooding support guys with queries of how to address the Wi-Fi issues they are experiencing.
There are also plenty of new threads that have been started in the Nest forums with respect to this matter, some of which we’ve shared below for reference.
Well, in case you missed the memo, the “W5 error” is hardware related. Thus, Google will replace your Nest Thermostat unit as soon as you can prove that it’s indeed affected by the W5 error.
Sure, the memo about replacing affected units was made close to a year ago, but recent reports can confirm that Google is still replacing Nest Thermostat units suffering from the “W5 error.”
As you can see from the comments above, Google is still sending out replacement units to affected Nest Thermostat owners, so don’t be left out.
We would also like to know if you recently received a replacement unit for your faulty Nest Thermostat — or at least your experience with Google support — via the comments section below.
PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.
