To improve the experience and image quality, HBO Max offers support for current standards as Dolby Vision, Dolby’s own HDR technology.
However, it seems that many users on Roku devices are facing issues when trying to activate the feature. According to multiple reports, the HBO Max Dolby Vision option is not working.
HBO Max ‘Dolby Vision’ not working on Roku devices
Currently, many HBO Max users on Roku devices are unable to activate ‘Dolby Vision’ HDR standard. The issue reportedly started a few days ago (1, 2, 3, 4, 5).
Anyone know why @hbomax isn’t streaming in Dolby Vision on Roku right now? Is it working on other devices? I’m only getting HDR. Source
Roku devices on v10.5 and v11.0.0 firmware reportedly affected
Most of the reports seem to come from users with the most recent Roku v11.0.0 update.
But, the problem is also reportedly present in version 10.5. So, the fault is probably not on Roku’s side but on the side of the HBO Max app.
Official acknowledgment and the alleged reason
The HBO Max team is already aware of the issue and is working on a fix. This confirms that the problem comes from them and not from the affected platforms, but there are no details of an ETA for a fix yet.
Also, a user posted a conversation with the HBO Max support team. In the conversation, it was revealed that the company disabled Dolby Vision on Roku devices to investigate a ‘flashing issue’.
We will update this story as events unfold.
NOTE: You can also check the HBO Max bugs/issues tracker.
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