New updates are being added at the bottom of this story……. Original story (published on January 28, 2022) follows:
Owned by AT&T’s WarnerMedia, HBO Max is a popular subscription-based OTT platform that was launched in May of 2020. As of December of 2021, the video streaming service had over 73.8 million registered users.
But as is the case with every streaming service, subscribers do encounter some bugs and issues at times.
In the last few weeks, users have reported an issue where the HBO Max app was not working on Android TV while others complained about the subtitle placement being too high.
And now, HBO Max subscribers are reporting (1,2,3,4,5) another issue where they are getting a ‘Can’t Play Title. We’re having trouble playing this video. Please try again later’ error message preventing them from watching a show.
Others say that the app indicates that they are offline. Generic solutions such as clearing data and cache and reinstalling the app do not seem to make any difference either.
As it turns out, HBO Max had acknowledged the issue where users are getting the ‘Can’t play title’ error on the Roku ONN Soundbar four months ago.
Now, the HBO Max support seems to be asking users for more feedback. We hope the developers find out the root cause of the issue and fix it as soon as possible.
In the meantime, make sure to check out our HBO Max bug tracker to check out similar issues affecting users.
Update 1 (November 14, 2022)
12:10 pm (IST): It’s been over a year since the issue was acknowledged, yet some HBO Max users are still experiencing the problem where the ‘Can’t Play Title’ error keeps appearing when consuming content.
It appears that the problem primarily affects Apple TV users at the moment.
Update 2 (November 22, 2022)
06:10 pm (IST): We have come across a potential workaround that seems to fix this issue. It involves broadcasting it from your mobile device to your Roku TV:
Update 4 (November 24, 2022)
03:35 pm (IST): Another user has suggested a potential workaround that involves adjusting a few settings on your Apple TV:
07:06 pm (IST): According to a report from TheVerge, HBO Max is working on a fix for the issue where users are getting ‘Can’t play title’ error on Apple TV 4K.
Note: We have more such stories in our dedicated HBO Section so be sure to follow them as well.
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