HBO Max is a popular subscription-based video-on-demand OTT service in the United States. It includes a variety of series and movies from various genres.
And, like any other service, HBO Max subscribers occasionally report various problems. Some recently reported issues include offline viewing not working, ‘can’t play title glitch’, and content not available error.
HBO Max app keeps crashing on PS4 & PS5
Having said that, HBO Max subscribers have complained that the app on their consoles (PS4 and PS5) keeps crashing (1,2,3,4,5,6,7,8,9).
In some cases, the app flashes the logo but returns a black screen to users and crashes immediately. Others encounter the crash when attempting to play any type of content such as a movie, trailer, or episode.
When the HBO Max app crashes on the PS4, viewers see the error code ce-34878-0. This happens even after the latest update.
This issue is negatively impacting users’ watching experience since they are unable to watch videos without being interrupted by a crash.
This problem has been ongoing for a month (1,2,3) but the developers are yet to acknowledge it.
Troubleshooting methods like uninstalling and reinstalling the app, restarting the console, rebuilding the database, and clearing the cache did not solve this problem.
Potenial workarounds
We discovered a couple of methods that may be able to resolve this issue. To begin, remove and then re-add your PlayStation to your HBO Max account:
Another potential workaround involves changing PS5 audio output setting to Linear PCM:
We hope that HBO Max will provide a permanent solution to the crashing issue, allowing users to resume watching their beloved episodes and movies.
Rest assured, we will keep an eye out for the latest developments and inform you as and when we come across anything noteworthy.
Note: We have more such stories in our dedicated HBO Max section, so be sure to follow them as well.
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